User Guide

Viewing Your Copy Invoices & Credits

To view and print invoices or credit note for your account, click the ‘Recent Invoices’ link found under the ‘Account’ tab when logged in.

Step 1. Go to www.pcwb.com, click ‘Sign In’, top middle and enter your username and password and click the ‘Sign In’ button in the middle of the screen.

Step 2. Click on the ‘Account’ link at the top, middle of the screen & choose ‘View Order History’.
By default the page will display all invoices produced for your account in the past month. The search filter at the top of the screen can be used to find invoices by invoice number, order number, your customer purchase order number, etc.

Step 3. Once the relevant invoice has been found, click the invoice number highlighted as a web link.
From here you can print the invoice or credit if required from your browser. If the relevant invoice is not available, details can be obtained by calling Customer Services on 08701 664 666.

Parcel Tracking And Proof Of Delivery

To track the progress of an order that has been despatched from our warehouse, click the ‘Your Orders/Invoices’ link found on the right hand side of the page when logged in.

Step 1. Go to www.pcwb.com, click ‘Sign In’, top middle and enter your username and password and click the ‘Sign In’ button in the middle of the screen.

Step 2. Click on the ‘Account’ link at the top, middle of the screen & choose ‘View Order History’.
By default the page will display all invoices produced for your account in the past month. The search filter at the top of the screen can be used to find invoices by invoice number, order number, date and your customer purchase order number.

Step 3. Once the required order has been found, click the ‘Tracking’ link.
This will then display despatch information for your order. For each shipment made for the order a consignment number link will appear. Click on these to find out the current delivery status. If the parcel is still in transit, it may also give the current progress. For orders which have been successfully delivered, signature information may also be available depending upon the courier used.

If shipment has been made by a method where no tracking details are available please call Customer Services on 08701 664 666.

Checking The Progress Of Your Order

Orders placed on your account can be tracked using the ‘Order History’ link found under the ‘Account’ tab when logged in.

Step 1. Go to www.pcwb.com, click ‘Sign In’, top middle and enter your username and password and click the ‘Sign In’ button in the middle of the screen.

Step 2. Click on the ‘Account’ link at the top, middle of the screen & choose ‘View Order History’.
By default the page will display all invoices produced for your account in the past month. The search filter at the top of the screen can be used to find invoices by invoice number, order number, date and your customer purchase order number.

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Step 3. At the top of the screen there is a ‘Search Parameters’ filter. This allows you to search for orders by product code, your customer purchase order number, PC World Business order number, order status, date and by user.

Logging In And Registering For A Username.

Logging in to www.pcwb.com gives you the latest account information directly from our systems. Showing prices and stock availability along with customised elements specific to your account. You are also able to buy online and charge to your account or credit / procurement card.

Step 1. Go to www.pcwb.com.

Step 2. If you already have a username and password, click the ‘Sign In’ link in the top middle of the homepage. Enter your username and your password and click the ‘Sign In’ button.

Step 3. To register for a username please click ‘Sign Up’ in the top middle of the homepage.
The registration process captures key contact details and validates those details before creating your username and logging you in. Your username will be your email address. Business users need to enter their account number with PC World Business along with their invoice address postcode.

Placing An Order On PCWB.COM

Once logged in by clicking ‘Sign In’ & entering your username and password. You will receive a ‘Welcome Back’ message. Your account number will be displayed too. From there you may select the products you need, add to basket and proceed to checkout in the same conventional manner as most ‘home use’ websites operate.

Step 1. Go to www.pcwb.com, click ‘Sign In’, top middle and enter your username and password and click the ‘Sign In’ button. (middle screen)

Step 2. Use the search box, top right or click on the ‘Products’ link, top left of the screen. You may enter a PCWB product code, description text or manufacturers part code into the empty search box to search for the first product you require. Alternatively, use the hierarchical list of topics under the ‘Product’ link to search through our product data.
Once you have located the product you require, click the ‘Add to basket’ link which appears on the right hand side. Repeat this process for as many products you need.

Step 3. Once the required products have been added. Select the ‘Pay on Account’ or ‘Pay by card’ option as appropriate to your buying arrangement.
Either enter the credit/procurement card details. Or if chosen ‘Pay on Account’ go straight to ‘Confirm Order’ by selecting your delivery address, adding your PO number and inserting the recipient (FAO.) to receive the goods.

Step 4. Clicking ‘Payment & Billing’ or ‘Basket Summary’ tabs gives you more details allowing you to review the products, costs, delivery and invoice details. Complete the process checking the ‘terms and conditions’ box and clicking ‘Place Order’. An email confirmation will be sent to you.